Privacy Policy
Your privacy matters to us. This policy explains how Exelivara collects, uses, and protects your personal information when you use our financial decision-making services.
Last Updated: March 15, 2025
Information We Collect
When you interact with our financial education platform, we collect several types of information to provide you with personalized learning experiences and improve our services.
Personal Information
We collect information you voluntarily provide when creating an account, enrolling in courses, or contacting our support team. This includes your name, email address, phone number, and payment details for course purchases.
- Contact details including name, email, and phone number
- Account credentials and profile preferences
- Payment information processed through secure third-party providers
- Educational background and learning objectives
- Communication records when you contact our support team
Usage Information
We automatically collect information about how you use our platform. This helps us understand which features are most valuable and where we can make improvements.
How We Use Your Information
Your information helps us deliver better educational content and support your financial learning journey. We use collected data for several specific purposes outlined below.
Course Delivery
Providing access to learning materials, tracking progress, and personalizing your educational experience based on your goals.
Communication
Sending course updates, educational newsletters, and responding to your inquiries about our programs.
Platform Improvement
Analyzing usage patterns to enhance our educational content and improve the overall learning platform experience.
Security & Compliance
Protecting your account, preventing fraud, and complying with Australian privacy laws and educational regulations.
Data Retention and Storage
We retain your personal information only as long as necessary to provide our services and comply with legal obligations under Australian privacy law.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | Duration of account + 2 years | Service provision and compliance |
| Course Progress Data | Duration of account + 1 year | Educational continuity |
| Payment Records | 7 years from transaction | Tax and audit requirements |
| Support Communications | 3 years from last contact | Quality improvement |
All data is stored on secure servers located in Australia and processed in accordance with the Privacy Act 1988 and Australian Privacy Principles.
We never sell your personal information to third parties. Your educational journey and financial learning goals remain confidential and are used solely to improve your experience with our platform.
Your Rights and Choices
Under Australian privacy law, you have several important rights regarding your personal information. We make it easy for you to exercise these rights through your account dashboard or by contacting our privacy team.
Access and Correction
You can access and update most of your personal information directly through your account settings. For information not available in your dashboard, simply contact our support team, and we'll provide it within 30 days.
Data Portability
You can request a copy of your course progress, certificates, and other educational data in a portable format. This is particularly useful if you want to transfer your learning records to another platform.
- Request deletion of your account and associated data
- Opt out of marketing communications while keeping educational updates
- Restrict processing of your data for specific purposes
- Receive a copy of all personal information we hold about you
- Correct any inaccurate or outdated information in your profile
Information Sharing and Disclosure
We share your information only when necessary to provide our services or when required by law. We do not engage in selling or renting personal information to marketing companies or data brokers.
Service Providers
We work with trusted third-party providers to deliver our educational platform. These include payment processors, email delivery services, and cloud hosting providers. All service providers must meet our strict privacy and security standards.
Legal Requirements
We may disclose your information when required by Australian law, court orders, or regulatory requirements. This includes compliance with financial services regulations relevant to our educational content.
Security Measures
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, or disclosure.
Technical Safeguards
Our platform uses industry-standard encryption for data transmission and storage. All payment processing occurs through PCI-compliant systems, and we conduct regular security audits to identify and address potential vulnerabilities.
Access Controls
Employee access to personal information is strictly controlled and limited to those who need it to provide support or maintain our services. All staff undergo privacy training and sign confidentiality agreements.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your learning experience, remember your preferences, and understand how you interact with our educational content.
Essential Cookies
These cookies are necessary for our platform to function properly. They enable features like maintaining your login session, remembering your course progress, and ensuring secure access to your account.
Analytics and Performance
We use analytics cookies to understand which educational content is most effective and where students might be struggling. This helps us improve our courses and identify areas where additional support might be helpful.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our services, technology, or applicable laws. When we make significant changes, we'll notify you through your registered email address and post the updated policy on our website.
Minor updates, such as clarifications or formatting changes, may be made without specific notification. We encourage you to review this policy periodically to stay informed about how we protect your information.
Questions About This Policy?
If you have questions about this privacy policy or how
we handle your personal information, we're here to help.
Privacy Officer
Exelivara Financial Education
Bundaberg Airport, Bundaberg, QLD 4670
Phone: +61 466 619 631
Email: help@exelivara.com